Mphasis Freshers Recruitment 2017 | Trainee Customer Support Officer | Any Degree | Pune

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Mphasis Freshers Recruitment 2017 | Trainee Customer Support Officer | Any Degree | Pune

Company Profile  :

 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Designation :  
Trainee Customer Support Officer

Start-up Companies : Click here
                                                                                                     
Criteria : 
Any Degree


                       AMCAT Questions : Click here

Skills :

Good Communication Skills


CANDIDATE PROFILE: 
  • Candidates should possess Any Degree from recognized university
  • Must possess good product knowledge to identify opportunities to increase product density.
  • Should have excellent communication skills ( both written and verba)

Shift timings: UK shifts

Genuine Consultancies : Click here


Job Description :
  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Doing remote desktop troubleshooting.
  • Escalating complex incidents / requests to upstream technical groups.
  • Operating the computer, OS and Knowledge base navigation.


Placement Papers : 



Experience :  Freshers (0 - 2 years)    - More Fresher Jobs



Location :       Pune (Are you looking for jobs in
Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)



How to Apply : Online
Interested and eligible candidates apply this position by following link as soon as possible

Apply Link : Click here




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