MPHASIS Recruitment : B.E,B.Tech,MCA : Technical Support Associate : Pune

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MPHASIS Recruitment

MPHASIS Recruitment : B.E,B.Tech,MCA : Technical Support Associate : Pune

Company Profile  :

Mphasis is one of the leading Indian IT companies which is engaged in the business of providing IT, Consulting and BPO Services worldwide. It serves clients across many verticals like finance, telecom, logistics and technology. It is a Fortune 500 company and has more than 30 offices in 19 countries.

Designation :  
 Technical Support Associate

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Criteria : B.E,B.Tech,MCA

                       AMCAT Questions : Click here

Experience Required

  • Should be a graduate with total of 0-1 years of experience
  • Should have minimum of 1 years’ experience in Helpdesk support
  • Should have good command over Chinese language.
  • Excellent Communication, MS Office, Desk top & Printer troubleshooting skills, Active Directory knowledge.

Knowledge & Skills Required

  • Should have handled tickets escalated to the RDM queue
  • Should have proven technical skills
  • Ability to prioritize workload to best meet customer requirements
  • Excellent verbal and written communication skills
  • Effective time and task management skills

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Job Description :

  • Apply team standards, processes and procedures
  • Should be detail oriented and demonstrate the ability to multi-task and skillfully handle ambiguity
  • Take front desk calls as and when required
  • Respond to questions and resolve issues within scope of knowledge and authority
  • Possesses analytical ability required to gather and interpret data
  • Researches and resolves routine client issues and problems, escalates issues as appropriate
  • Regularly displays the concepts of teamwork, accountability and prioritization
  • Demonstrate customer service skills to understand and work with the onshore partners to research questions and resolve problems

Placement Papers : 

Experience :  Freshers (0 - 2 years)    - More Fresher Jobs

Location :     Pune(Are you looking for jobs in
Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)

How to Apply :
Interested and eligible candidates apply this position by following link as soon as possible

Apply Link : Click here


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