Aricent Career Recruitment 2017 | B.E/B.Tech | Associate Network Engineer | Gurgaon

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Aricent Career Recruitment 2017 | B.E/B.Tech | Associate Network Engineer | Gurgaon

Aricent Recruitment 2017 for the post of Associate Network Engineer for Gurgaon Office.The detailed eligibility and application process are given in below.

Designation :      Associate Network Engineer (22426)

Education:         BE / B.Sc / B.Tech / M.Tech / MCA / M.Sc / BCA

Experience:       Fresher to 3 Years (Female Only)

Skills :

Essential: 
Excellent communication Skill. 
Prior troubleshooting experience 
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills

Essential Skills in any of below domains

1. Voice Domain: VOIP, Call Manager , CUCM,
2. Security Domain


3. Core : Routing & Switching 

Job Responsibilities:

  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
  • Achieve all the defined metrics & SLA
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
  • Proactive involvement of Technical Leads / Management in resolving critical issues
  • Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
  • Mentoring of New Hires


Salary : 2.0 - 3.0 LPA

Job Location : Gurgaon
                               
Apply here



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