Colt Freshers Career Recruitment 2017 | Trainee Engineer | Freshers/Experienced - Apply Online

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Colt Freshers Career Recruitment 2017 | Trainee Engineer | Freshers/Experienced - Apply Online

Dear Candidates,
We would like to publish below job requirement in your

Greetings to TodaysHotWalkins  from Colt   ! We have below job openings for our organization. 

We are providing the job opportunities for the fresher/experienced candidates to work as Trainee at Bangalore. Both Graduates and Postgraduates are eligible for this post.

(Freshers / Experienced) Job Openings | Trainee Engineer @ Bangalore

Company Profile  :

India is the first of our offshore locations. With the launch of our operations, the facility here has become part of Colt's extensive customer support base across the globe. Our Indian operations, based in Gurgaon and Bangalore, are integral to our European business. Colt India employs experienced professionals performing back end operations in all business areas - Network Operations and Engineering, Business Process and Systems, Service Provisioning, Sales and Marketing, HR, Technology, Network Development & Product Engineering, Billing and Finance. It has leveraged the growing shared services sector and the buoyant Finance, IT and Telecom sectors in India to create a large talent pool of high quality resources.

Colt  Careers 2017

Job Summary : 
Company Name
 Trainee Engineer
 Not Disclosed
Job Location

Eligibility Criteria : 
  • BE/ B.Tech
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Industry :  IT Software, Software Services

Role Purpose:

  • Interaction with colt customers and understand the service and business impact.
  • Provide First level resolution to our customers. 
  • Drive improvements in customer relationships and delivery of customer excellence across the team.
  • Responsible for the integrity of the data within the incident recording system and providing high quality information to other IT service providers and Partners. 
  • Efficient communication process with the customer. 

Key Responsibilities: 

  • Management of inbound channels (Phone, Email, Web, Chat) related to technical Incident & Service Requests from Internal & External Customers.
  • Working in shift environment of 24x7 multi-lingual, multi-cultural operation.
  • Create, Diagnose, Resolve and Close customer Incidents & Service Requests within scope of CSC India, following Work Instructions, Guidelines and Best Practices.
  • Coordinate Operational Relationships with external Vendors and internal Colt teams to Investigate & Resolve customer Incidents & Service Requests.
  • Take accountability of Customer Experience (measured as NPS Net Promoter Score).
  • Agree, Own and follow-up communication plans with customers.
  • Ensure customers are updated frequently as agreed.
  • Delivery quality ticket handling in Siebel CRM: timeliness, consistency and accuracy of ticket entries/activities describing the work carried out.
  • Perform technical diagnostics including systems checks to confirm service status, configuration and hand-over details.
  • Ensure the results of our TSAT surveys reflects best in class customer experience
  • Calculate SLA Penalties on the customer request for Incidents with breached SLAs

Role Specific Requirements: 

  • Prior experience within a Telco / Networking environment would be ideal
  • Experience of working in ITIL based environment. 
  • Able to demonstrate a general level of capability to resolve incidents and enquiries, from a first level perspective, for all product groups
  • Fluent in English (written and spoken)
  • Secondary Western European language (German, French, Spanish, Italian) nice to have
  • Able to interpret, and present, technical information in an easy to understand format
  • Ability to work well under pressure and meet tight deadlines
  • Demonstrate a logical/methodical approach to fault finding..
  • Strong negotiation skills / customer facing skills; Excellent customer service/support skills (empathy, patience, care, etc)
  • Demonstrable history of showing a strong team spirit, a positive attitude and a willingness to help and learn new things
  • This positions requires a flexible, proactive approach along with a highly organised attitude

How to Apply Colt   Recruitment Drive :

Interested and eligible candidates who wish to join Colt  for Trainee Engineer Profile can apply online by using the following link as soon as possible.

Step 1 : Register here

Step 2 :
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