British Telecom Recruitment 2017 for Freshers | B.E,B.Tech Graduates | Associate Engineer | Gurugram

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British Telecom Recruitment 2017 for Freshers | B.E,B.Tech Graduates | Associate Engineer | Gurugram

Company Profile  :

BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.
We also sell wholesale products and services to communications providers in the UK and around the world. Globally, we supply managed networked IT services to multinational corporations, domestic businesses and national and local government organisations.


British Telecom Careers 2017

(0-2 years) Fresher openings Bangalore:



Company Name
British Telecom 
Profile
Associate
Qualification
BE / B.Tech 
Salary
Not Disclosed
Experience
0-2 yrs
Job Location
Kolkata


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Criteria : B.E,B.Tech


Purpose Of Role:

The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers.
He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.
The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models.
The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.

Key Responsibilities:

Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware.
Under supervision to test & install software maintenance upgrades provided by suppliers.
To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.
To ensure operational procedures are in place, maintained and followed as approved by technical team leader.
To support recovery activities following failure including disaster recovery.
To provide limited advice & guidance to other groups on technical and operational issues.
To provide resource and expertise to support product evaluations with other groups/customers.
To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.




Skills : 


  • Customer service background
  •  High level of English language skills both verbal, written
  •  Ability to deal with customer issues calmly, efficiently, effectively to high level of customer satisfaction


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Job function : Customer Service and Contact Centres
Main location : India-India-Kolkata-Kolkata
Schedule : Full-time
Working pattern : Standard
Salary : Competitive
Closing date : June 22, 2017,  4:29:00 AM

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Job Description :
  • To process, fix or unblock orders/queue items accurately and deal with complaints appropriately, in line with agreed process, procedures and timelines.
  • To handle customer cases which may include orders or complaints and which require making direct contact with the customer through a variety of contact formats.
  • To ensure prompt and accurate response to customer issues.
  • To achieve operational targets as defined by the customer units.
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems which are used for the role
  • When dealing with customers aspire to deliver an excellent customer experience at all times
  • To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in Customer Service.
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the relevant community
  • Adhere to relevant shift patterns
  • Take responsibility for personal development and drive own performance  



Placement Papers : 



Experience :  Freshers (0 - 2 years)    - More Fresher Jobs


Location :       Gurugram (Are you looking for jobs in 
BangaloreChennaiHyderabad, DelhiMumbaiKolkata ?)


How to Apply :
Interested and eligible candidates apply this position by following link as soon as possible


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