CGI Career 2017 Recruitment | Associate System Engineer | Bangalore

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CGI Career 2017 Recruitment | Associate System Engineer | Bangalore

Greetings from CGI!!!
We are looking for Freshers as Associate System Engineer - Service Desk Analyst for Bangalore location.

Company Profile  :

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

CGI Careers 2017



(0-1 years) Fresher openings Mumbai :

Job Summary :


Company Name
 CGI
Profile
 Associate System  Engineer - Service Desk  Analyst
Qualification
 BE/BTech/ME/MTech/MCA
Salary
 Not Disclosed
Experience
 0.5 years – 2 years 
Job Location
 Bangalore
                                                                                                     
Criteria : B.E,B.Tech,MCA,M.E,M.Tech


Skills :
  • Graduate 
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax 
  • Knowledge of customer service principles and practices, ITIL and ITSM 
  • Knowledge of IT applications, systems and networks

Location :       Mumbai (Are you looking for jobs in
Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)


Experience : 0.5 years – 2 years 


Shifts:  Rotational 

Responsibility : 
  • Respond to requests for technical assistance by following prescribed procedures. 
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents 
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool. 
  • Assign unresolved tickets to the appropriate support team. 
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. 
  • Identify and escalate tickets requiring urgent attention and action. 
  • Stay current with system information, changes and updates. 
  • Adhere to work schedules, attendance and leave policies. 
  • Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
How to Apply :

Interested and eligible candidates apply this position by following link as soon as possible


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