Hitachi Career Recruitment 2017 | Any Graduates | Helpdesk Engineer | Chennai

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Hitachi Career Recruitment 2017 | Any Graduates | Helpdesk Engineer | Chennai

Company Profile  :

Hitachi Consulting is the Business Arm of Hitachi Ltd - the 52nd largest company in the World (Forbes 2010), 102 Billion Revenue, 943 Companies and 400 thousand employees worldwide. 
With operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. Started in the year 2000, Hitachi Consulting has over 5000 employees globally. Pls. visit www.hitachiconsulting.com for more info.

Designation :  Helpdesk Executive-30421

Start-up Companies : Click here
                                                                                                     
Criteria : Any Graduates


Skills :

  • Working knowledge in MS-Excel
  • Fluency in spoken Hindi is mandatory,
  • Hardware or networking knowledge will be preferred
  • Knowledge of call center telephony and technology
  • One year or more experience in a call center environment is a added advantage.
  • Customer service experience
  • Good data entry/keyboard skills

Genuine Consultancies : Click here


Job Description :

  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates

Experience :  0-2 years    - More Fresher Jobs



Location :       Chennai (Are you looking for jobs in
Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)

How to Apply :

Interested and eligible candidates apply this position by following link as soon as possible


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