Royal Enfield Recruitment 2017 | Customer Relationship Executive | Freshers/Experienced - Apply Online

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Royal Enfield Recruitment 2017 | Customer Relationship Executive | Freshers/Experienced - Apply Online

Dear Candidates,
We would like to publish below job requirement in your

Greetings to TodaysHotWalkins  from Royal Enfield ! We have below job openings for our organization.

We are looking for the fresher/experienced candidates to work as Customer Relationship Executive at Bengaluru. Both Graduates and Postgraduates are eligible for this post.

(Freshers / Experienced) Job Openings | Customer Relationship Executive Bengaluru, Hyderabad, Visakhapatnam

Company Profile :

The oldest motorcycle company in continuous production, Royal Enfie ld made its first motorcycle in 1901. A division of Eicher Motors Limited, it has been a pioneer of powerful four stroke technology since 1955 in India. With its manufacturing base in Chennai, India, the company offers a variety of models catering to the needs of motorcycling enthusiasts.
Royal Enfield’s product line�up includes the Bullet, Classic and Thunderbird models in both 350 and 500cc displacements. Royal Enfield operates through 11 company-operated stores and 250 dealers in all major cities and towns. Royal Enfield motorcycles are exported to over 40 countries across the world including the USA, Japan, UK, several European and Latin American countries, as well as the Middle East and South Asia.

Royal Enfield Careers 2017

Job Summary : 

Company Name
Royal Enfield
Customer Relationship Executive
Any Graduate,Any Postgraduate 
Not Disclosed
Job Location
Bengaluru, Hyderabad, Visakhapatnam

Detailed Eligibility:

  • UG: Any Graduate - Any Specialization
  • PG:Any Postgraduate - Any Specialization
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Industry :  IT Software, Software Services

Complaint management

  • > Resolving Customer complaints timely and effectively and taking steps to ensure such complaints are avoided in future
  • > Track implementation of corrective action and take action in case of non-conformance
  • > Closing all the customer complaints in CRMDMS after appropriate resolution
  • > Meeting customer in field for resolution of complaints

Feedback collection

  • > Planning daily, weekly and monthly customer contact process to be followed by the CRM team for feedback
  • > Diagnose the root cause for the customer complaints and determine accountability
  • > Discuss customer feedback (positive and negative) in daily sales meeting
  • > Action plan the issue with the concerned team and fix time for resolution

Lost Case Analysis

  • > Prepare an analysis of the lost cases [enquiries, test ride, booking] by reason
  • Create an action plan in discussion with the sales and delivery teams and CRE for improvement
  • > Implement the action plan initiatives after sign off from the ASM

Generate Service Appointments

  • > Monitor the service marketing executives, set monthly and daily calling and appointment generation targets
  • > Ensure a healthy flow of fresh service appointments for the workshop
  • Coach service marketing executives on effective marketing techniques
  • > Design and lead initiatives to bring back lost service customers

Adherence to norms

  • > Ownership of the RECODE process implementation and adherence to store and workshop norms
  • > Regular audit of above with the CRE store and workshop
  • > Calculate, track and monitor the KPI of each member of organization and assist HR manager in deciding compensation, appraisals and incentives
  • > Ensure Store and workshop upkeep as per norms

                                       Something That You Should Put An Eye On

    How to Apply Royal Enfield Recruitment Drive :

    Interested and eligible candidates who wish to join Royal Enfield for Customer Relationship Executive Profile can apply online by using the following link as soon as possible.

    Click here to Apply


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