American Express India Recruitment 2018 | Any Graduates | Gurgaon

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American Express India Career Recruitment 2017

American Express India Career Recruitment 2018

American Express India Recruitment 2018 | Any Graduates | Gurgaon

Designation :  Customer Care / Collections

Education : 

  • UG -B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, Any Graduate - Any Specialization, BCA - Computers

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Eligibility Criteria :
  • A Masters Degree in Computer Applications or Bachelor degree in Engineering or Computer Science or equivalent with minimum three-four years work experience with at least two years in SQL Server is required. 
  • Any other graduates with relevant experience can also be considered. Good SQL Knowledge .
  • Good SSAS Knowledge with experience in creating and maintaining cubes.
  • Good understanding of Big Data Environment and Hadoop and Hive
  • Ability to translate Business Requirements into Technical Solutions
  • Has good conceptual knowledge of systems analysis and design methodologies.
  • Good thought leadership skills, great team player attitude with ability to effortlessly collaborate and easily foster new relationships across levels of organization both internally as well as within partner organizations
  • Exemplary communication and problem solving skills to drive results and deliver on the goals.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


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Job Description :

  • Deliver extraordinary customer service by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of American Express
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decision making process

Experience :  1-6 year    - More Fresher Jobs

Location :       Delhi NCR,Gurgaon,India (Are you looking for jobs in
Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)

How to Apply :

Interested and eligible candidates apply this position by following link as soon as possible


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